General information

Guides to offer assistance

Bank Holiday and Weekend Information

If you need to see or speak to a GP on a Bank Holiday, over the weekend or between the hours of 6pm – 8am Monday to Friday then please ring NHS 111 who will help you to access our STAR – Local Extended GP Hours Service.

To learn more about our STAR Service please access the following link: http://www.southteesaccessresponse.nhs.uk

For more information please see the following guides

Confidentiality / Access to Medical records

All staff in the practice are bound to maintain patient confidentiality. Any proven breach of confidentiality will be treated extremely seriously. Confidentiality also extends to family members; therefore medical information relating to you will not be divulged to a family member without your consent.

Access to medical records

RecordThe Data Protection Act 1984 and Access to Health Records Act 1990 gives patients the right to see medical records made after November 1991 and any records held about them on computer. Requests are by appointment and may be subject to an administration charge. No information will ever be released without your consent unless we are legally obliged to do so.

Your responsibility to us is:

To ensure your written consent accompanies any request you have authorized for access to medical information.

Complaints / Suggestions

We strive to provide a quality service at all times but if you consider that something has not gone as you feel it should then we have practice complaints procedure to deal with this. You can write, or ask to speak with, the Practice Manager (Karen Brooks) who will fully investigate your complaint. There is a complaints form if you prefer to download it. We are always open to suggestions for improving our services.

CQC

How you can help yourself and us

You can play your part in managing your own health and well-being by:

  1. Maintaining a healthy lifestyle – Eating a varied and healthy low-fat diet, taking regular exercise, not smoking
  2. Re-ordering your medication in plenty of time so you do not run out
  3. Telling us if you have any (medication) allergies
  4. Answering questions about your health and lifestyle frankly and honestly
  5. Ensuring your contact information is kept up to date

Your responsibilities to us

  1. Please inform us as soon as possible if you are unable to keep an appointment as it can be given to somebody else. You yourself may, in future, benefit by another patient’s consideration.
  2. Please treat everyone on our premises as you would wish to be treated yourself – with respect, courtesy and without aggression, actual or threatened violence, and without discrimination on the grounds of gender, culture, age, religion or sexuality. Our practice actively seeks to value diversity. Discrimination will not be tolerated.
  3. Any patient acting in contravention of any of the above may be required to leave the practice list with or, in the case of violent or threatening behaviour, without notice.

Communication via email

If you are happy to receive communication from the practice via email please contact the reception team with your email address.

Named GP

Patients registered at Springwood Surgery are allocated a named GP who will have overall responsibility for the care and support that our surgery provides to them. This does not prevent you from seeing any other GP within the practice. If you are unsure of who your named GP is, please ask a member of the Reception Team and they will be happy to supply this information.

GP Earnings

All GP Practices are required to declare and publish the Mean Earnings (average earnings) of the GP’s working within the practice. However, it should be noted that the recommended method for calculating earnings is potentially misleading because it doesn’t take into account how much time doctors spend working in practice and should not be used to form a judgement about GP earnings, nor make a comparison with any other practice.

The average pay for GP’s working in Springwood Surgery in the last financial year was £62,666 before Tax and National Insurance.

This is for 6 GP Partners, 3 Full Time, 3 Part-time (Whole Time Equivalent).

Care Navigator

Springwood Surgery will be offering patients a new service called "Care Navigation". Care Navigation offers patients the choice to access the most appropriate service first.

Members of our Reception Team have successfully completed Care Navigator training - this will enable them to confidentially signpost the patient and offer the patient the choice to go straight to the service which best meets their health and wellbeing needs.